Holiday Season Readiness & Support Guidance (Nov 26, 2025 – Jan 6, 2026)

Last updated: November 18, 2025

As we head into the holiday season, we want to ensure your team is set up for a smooth and successful Q4. This is the busiest time of year for many of our customers, and proactive planning is key to avoiding disruptions—especially when working with retailer deadlines, warehouse cutoff dates, and increased order volume.

To help keep your operations running smoothly, we encourage all teams to complete workflows well ahead of retailer deadlines. Early preparation will give you ample time to resolve any issues and allow our team to support you effectively during this high-volume period.

Support for the 2025 Holiday Season

Effective Dates: Wednesday, November 26, 2025 through Tuesday, January 6, 2026

To ensure your request reaches the correct team and is routed quickly:

If your organization uses Slack with Crstl, messages will continue to generate tickets as usual for support and onboarding related topics. However, the email channels above remain the most reliable way to ensure your request is prioritized during peak periods.

What You Can Do to Prepare

  • Review your retailer shipping calendars and cutoff dates

  • Plan ahead to complete workflows ahead of any deadlines with your buyers

  • If currently onboarding, complete new trading partner setup tasks as early as possible

  • Ensure your warehouse teams know what labels, documents, and routing requirements are expected

Planning ahead helps prevent last-minute disruptions and allows us to support your team effectively throughout the season.

If you have any questions about preparing for the holidays or need help reviewing your workflows, feel free to reach out.

Thank you for your continued partnership, and we look forward to supporting you through a successful holiday season.

Cheers,

The Crstl Team